<p>A predictive dialer dials <span  synonyms="a list|an inventory|a listing" class="synonym">a listing</span> of <span  synonyms="telephone|phone" class="synonym">phone</span> numbers and connects answered dials to <span  synonyms="people|individuals|folks" class="synonym">individuals</span> making calls, <span  synonyms="often referred to as|also known as|sometimes called" class="synonym">sometimes called</span> <span  synonyms="agents|brokers" class="synonym">brokers</span>. Predictive dialers use statistical algorithms <span  synonyms="to minimize|to attenuate|to reduce" class="synonym">to attenuate</span> the time that <span  synonyms="agents|brokers" class="synonym">brokers</span> spend <span  synonyms="waiting|ready" class="synonym">ready</span> between conversations <span  synonyms="while|whereas" class="synonym">whereas</span> minimizing the <span  synonyms="occurrence|prevalence|incidence" class="synonym">incidence</span> <span  synonyms="of someone|of somebody" class="synonym">of somebody</span> answering when no agent <span  synonyms="is available|is out there|is on the market|is obtainable|is accessible|is offered" class="synonym">is on the market</span>.</p><h1><span  synonyms="What is|What's" class="synonym">What's</span> Predictive Dialing Definition</h1><p>When dialing numbers <span  synonyms="one at a time|one by one|separately|one after the other" class="synonym">one after the other</span>, there are two sources of delay. First, <span  synonyms="only some|just some" class="synonym">just some</span> fraction of dials is answered. So, <span  synonyms="for example|for instance" class="synonym">for instance</span>, if 1 out <span  synonyms="of 3|of three" class="synonym">of three</span> numbers is answered, a predictive dialer <span  synonyms="might|may|would possibly" class="synonym">would possibly</span> dial three <span  synonyms="lines|strains|traces" class="synonym">traces</span> <span  synonyms="every|each" class="synonym">each</span> time an agent <span  synonyms="becomes|turns into" class="synonym">turns into</span> <span  synonyms="available|out there|obtainable|accessible" class="synonym">obtainable</span>. Second, even dials <span  synonyms="that are|which are|which might be|which can be" class="synonym">which might be</span> answered take <span  synonyms="some time|a while" class="synonym">a while</span> <span  synonyms="before|earlier than" class="synonym">earlier than</span> being picked up. If it <span  synonyms="typically|sometimes|usually" class="synonym">sometimes</span> takes 10 seconds <span  synonyms="for someone|for somebody" class="synonym">for somebody</span> <span  synonyms="to pick|to select|to choose" class="synonym">to choose</span> up, and conversations <span  synonyms="usually|often|normally" class="synonym">normally</span> <span  synonyms="last|final" class="synonym">final</span> 90 seconds, a predictive dialer <span  synonyms="might|may|would possibly" class="synonym">would possibly</span> <span  synonyms="start|begin" class="synonym">begin</span> dialing at 80 seconds.</p><p>Dialing one <span  synonyms="number|quantity" class="synonym">quantity</span> at a time, <span  synonyms="only|solely" class="synonym">solely</span> when an agent <span  synonyms="is available|is out there|is on the market|is obtainable|is accessible|is offered" class="synonym">is on the market</span>, <span  synonyms="usually|often|normally" class="synonym">normally</span> <span  synonyms="keeps|retains" class="synonym">retains</span> <span  synonyms="agents|brokers" class="synonym">brokers</span> utilized for 40 minutes per hour (33% idle time). Predictive dialing can <span  synonyms="increase|improve|enhance" class="synonym">improve</span> utilization to 57 minutes per hour (5% idle time).</p><p>Predictive dialers <span  synonyms="may be|could also be" class="synonym">could also be</span> standalone <span  synonyms="hardware" class="synonym"></span> <span  synonyms="devices|units|gadgets" class="synonym">units</span>, or <span  synonyms="they may|they could|they might" class="synonym">they might</span> be <span  synonyms="integrated|built-in" class="synonym">built-in</span> into <span  synonyms="software|software program" class="synonym">software program</span> with <span  synonyms="call|name" class="synonym">name</span> <span  synonyms="center|middle|heart" class="synonym">heart</span> or contact <span  synonyms="center|middle|heart" class="synonym">heart</span> platforms. When <span  synonyms="combined|mixed" class="synonym">mixed</span>, the dialer <span  synonyms="often|typically|usually" class="synonym">usually</span> <span  synonyms="also|additionally" class="synonym">additionally</span> performs <span  synonyms="less|much less" class="synonym">much less</span> aggressive dialing modes, <span  synonyms="such as|similar to|corresponding to|comparable to|akin to|reminiscent of|resembling|equivalent to" class="synonym">equivalent to</span> <span  synonyms="power|energy" class="synonym">energy</span>, progressive, or preview dialing.</p><h1><span  synonyms="Difference|Distinction" class="synonym">Distinction</span> Between Progressive and Predictive Diallers</h1><p> </p><h1> </h1>