<p>A predictive dialer dials {a list|an inventory|a listing} of {telephone|phone} numbers and connects answered dials to {people|individuals|folks} making calls, {often referred to as|also known as|sometimes called} {agents|brokers}. Predictive dialers use statistical algorithms {to minimize|to attenuate|to reduce} the time that {agents|brokers} spend {waiting|ready} between conversations {while|whereas} minimizing the {occurrence|prevalence|incidence} {of someone|of somebody} answering when no agent {is available|is out there|is on the market|is obtainable|is accessible|is offered}.</p><h1>{What is|What's} Predictive Dialing Definition</h1><p>When dialing numbers {one at a time|one by one|separately|one after the other}, there are two sources of delay. First, {only some|just some} fraction of dials is answered. So, {for example|for instance}, if 1 out {of 3|of three} numbers is answered, a predictive dialer {might|may|would possibly} dial three {lines|strains|traces} {every|each} time an agent {becomes|turns into} {available|out there|obtainable|accessible}. Second, even dials {that are|which are|which might be|which can be} answered take {some time|a while} {before|earlier than} being picked up. If it {typically|sometimes|usually} takes 10 seconds {for someone|for somebody} {to pick|to select|to choose} up, and conversations {usually|often|normally} {last|final} 90 seconds, a predictive dialer {might|may|would possibly} {start|begin} dialing at 80 seconds.</p><p>Dialing one {number|quantity} at a time, {only|solely} when an agent {is available|is out there|is on the market|is obtainable|is accessible|is offered}, {usually|often|normally} {keeps|retains} {agents|brokers} utilized for 40 minutes per hour (33% idle time). Predictive dialing can {increase|improve|enhance} utilization to 57 minutes per hour (5% idle time).</p><p>Predictive dialers {may be|could also be} standalone {hardware} {devices|units|gadgets}, or {they may|they could|they might} be {integrated|built-in} into {software|software program} with {call|name} {center|middle|heart} or contact {center|middle|heart} platforms. When {combined|mixed}, the dialer {often|typically|usually} {also|additionally} performs {less|much less} aggressive dialing modes, {such as|similar to|corresponding to|comparable to|akin to|reminiscent of|resembling|equivalent to} {power|energy}, progressive, or preview dialing.</p><h1>{Difference|Distinction} Between Progressive and Predictive Diallers</h1><p> </p><h1> </h1>